Last updated: June 18, 2026
Who we are
Our website address is: https://mollielondon.com.
We specialise in handmade dog leads made from recycled climbing rope and are committed to protecting your privacy and handling your personal data transparently and responsibly.
If you have any questions regarding this Privacy Policy or the way we process your personal data, please contact us at:
Email: contactmollielondon@gmail.com
Information We Collect
When you visit our website, create an account, place an order, subscribe to our newsletter, or interact with our services, we may collect the following information:
Personal Information
- First and last name
- Email address
- Telephone number
- Billing address
- Delivery address
- Account information
- Order history
Technical Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
· Send marketing emails where you have given your consent
· Process and fulfil orders
· Deliver products to you
· Manage your customer account
· Provide customer support
· Communicate regarding your orders
· Improve our website and services
· Comply with legal and regulatory obligations
Newsletter and Marketing Communications
If you choose to subscribe to our newsletter, we may use your email address to send updates, product news, promotions, and other marketing communications.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We do not send marketing emails to customers solely because they have made a purchase unless they have separately subscribed to our newsletter.
Payments
Payments on our website are securely processed through Stripe.
We do not store or have access to your full payment card details. Payment information is processed directly by Stripe in accordance with their own privacy and security policies.
Shipping and Delivery
To fulfil and deliver your orders, we may share relevant information such as your name, delivery address, and contact details with Royal Mail and other service providers involved in delivering your purchase.
Customer Accounts
If you create an account on our website, we will store the information necessary to manage your account and provide access to your order history.
You may request the deletion of your account at any time by contacting us.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, enable website functionality, and support the operation of our online store.
Cookies may be used to:
- Keep products in your shopping basket
- Remember login details
- Improve website performance
- Analyse website usage
- Support security functions
You can manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
Please refer to our Cookie Policy for further information.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil orders and provide services
- Maintain business records
- Comply with legal, accounting, and tax obligations
- Resolve disputes and enforce agreements
Order records may be retained for several years where required by applicable law.
Your Rights
Under applicable data protection laws, including the UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Request a copy of your personal information
- Withdraw consent where processing is based on consent
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Mollie London