Last updated: 7 October 2026
If you are not completely satisfied with your purchase from Mollie London, you may return your item(s) provided they are in their original, unused and resalable condition, complete and in their original packaging.
Please contact us first through our contact form with your order number and the reason for your return. We will then send you the full instructions for the return process. Please do not post anything back before you have heard from us.
Tell us within 14 days of delivery that you would like to return or exchange your item, then send it back within 14 days of telling us.
Items must be returned complete and in their original condition. If an item shows signs of wear, damage, or missing components beyond what is needed to inspect it, we may reduce your refund to reflect the loss in value.
Return shipping costs are the responsibility of the customer, unless the item arrived faulty or incorrect (see below). Please send your return by Royal Mail or another tracked service, packed securely: we cannot be responsible for parcels lost in transit.
Once your return has been received and inspected, we will refund you to your original payment method within 14 days. If you cancel your whole order within the 14 days, the original standard delivery cost is refunded too; any extra cost for a more expensive delivery option you chose is not.
If something arrives faulty or is not what you ordered, let us know as soon as possible and we will arrange a replacement or a full refund, including return postage. This does not affect your legal rights.
Questions about refunds and returns? Get in touch via our contact form.